Total Clearouts is a sole-trader business based in Darlington, County Durham. This notice explains what personal information we handle and why. Last updated November 2026.
What we collect
- Your name, phone number, postcode and anything you tell us about the job, when you message, call or send an enquiry.
- The files on any device you hand to us, only as far as needed to do the work you asked for.
This website
The quote form does not store or send what you type. It prepares a message that you choose to send us by WhatsApp or discuss by phone. The site uses no cookies and no analytics. Fonts and one script are loaded from Google Fonts and cdnjs, which see your IP address when the page loads, as with any website.
How we use it
We use your contact details to reply, arrange collection and return, and keep the business records the law requires. We rely on taking steps towards, and carrying out, our agreement with you, and on our legal obligations for tax records.
Data on your devices
- We take an image of a drive before working on it. The image is kept securely and used only for your recovery.
- We do not browse, copy or share your files beyond what the job needs.
- Images and recovered copies are deleted within 30 days of the job finishing, unless you ask us to delete them sooner.
- We never wipe a device unless you ask us to.
Sharing
We do not sell your information or pass it to anyone else, unless the law requires it.
Your rights
You can ask to see the information we hold about you, have it corrected or deleted, or object to how we use it. Call or message . If you are unhappy with our answer, you can complain to the Information Commissioner's Office at ico.org.uk.